Core Responsibilities of the Job
Leadership and People Management
- Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Support Store Manager in building a b and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
- Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
Guest Experience
- Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs..
- Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.
- Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to make it right for guests.
Operations
- Implement the Store Manager's vision for the store and cascade to team members.
- Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning).
- Partner with Store Manager to manage store's budget, labor hours, expenses, and P&L statement.
- Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
Budget Responsibility
- Accountable for delegated aspects of controllable budget or labor hours
People Management
- Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager
What We Look For
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner
- Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
- Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
Job Requirements
Eligibility
- Legally eligible to work in the jurisdiction of the store which you are assigned to.
Availability
- Willing to work a flexible schedule.
Other Willingness Requirements
- Willing to work as part of a team and also complete work independently
- Willing to move through a store for most of a shift to help guests and accomplish work
Experience
- Work experience in leadership or people management
Job Assets (i.e., nice to have; not required)
- Education: High School or Secondary School diploma equivalent or above.
- Experience: 1 year retail or sales specific management experience
Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.