THE ROLE
We’re looking for camping car and; travel enthusiasts with a passion for guest service for our depot in Yutenji – Tokyo. You’ll be a key representative of our company, reporting directly to the CEO, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.
WHAT WILL YOU WORK ON?
* Handle incoming reservations, welcoming guests, demonstrations and taking care of check-in and check-out procedures;
* Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition by monitoring maintenance and handling repairing needs;
* Assist in training, supervising, and coaching your team;
* Booking activities control, manage stock, local suppliers and cleaning services;
* Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
* Preparing and cleaning our campervans;
* Assisting in upselling & cross-selling related service offerings.
WHO ARE WE LOOKING FOR?
* You are either a vehicle or nature travel enthusiast with experience in fields such as Vehicle Building, Mechanics/Electronics or Rent-a-car being desirable;
* You have graduated / completed Automotive college / trade school, or either;
* You have passed the 2nd grade of Japanese automobile mechanic qualification;
* You have great communication skills and aptitude for direct contact with customers;
* You have a valid driver’s licence and feel confident enough to drive a campervan (mandatory);
* You’re available to work weekends and national holidays;
* You’re a responsible person who takes their work seriously and can be relied upon;
* You’re well-organised and you’re good at solving problems.
THE OVERLAND COMMITMENT!
* Being part of a young, fast-growing and innovative company where you make a difference;
* Career development opportunities in Field Operations or transitioning to a management role in new locations;
* Continuous training and coaching to develop the skills that matter to you;
* Compensation package that includes Performance and Referral Bonuses;
* Free Road Trips, so you can experience Overlanding firsthand around Japan