Hello, my name is Michael. I’m an experienced professional with a background in quality assurance, technical support, and customer service. I’ve worked in both the U.S. and Japan and am currently looking for new opportunities abroad.
Experience highlights:
• 3+ years in software testing and QA (manual, regression, exploratory)
• Hands-on experience with API testing (Postman) and bug tracking (JIRA)
• Worked in Tokyo at Don Quijote supporting international customers
• Previous roles in technical support for public schools and warehouse operations
• Knowledge of Agile/Scrum, accessibility (WCAG 2.1), and documentation
Certifications:
• ISTQB Certified Software Tester
• Google IT Support
I’m open to full-time or contract work in areas such as:
• QA / Software Testing
• IT Support / Technical Operations
• Customer Service / Retail Support
I can provide both an English and Japanese resume, have a Japanese phone number, and can be contacted through LINE or email.
📩 Contact:
LINE / Japanese phone number available upon request
I have also have Bachelor Degree and can provide proof upon request.