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Bilingual Deskside support in Tokyo (Chuo ku, Tokyo)

料金: for negotiation
雇用形態種別: 契約

Support : with backfill ( Min 2, max 3)



Start Date : 26th April 2021 ( Tentative)



Duration of Contract : 1 Yr



Language : English with Japanese Language



Service Deliverables:

· Provide onsite and desk side support services to end users.

· Troubleshoot PC related problems at the direction of client level 2 or SPOC.

· Complete incidents and requests within SLA in pressurized environment.

· Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.

· Ensure tickets are updated on a daily basis.

· Support meeting room environment and video conferencing.

· Support printers, scanners and other peripherals.

· Support mobile devices, such as iPads, iPhones and Android devices.

· End-User Data back-up and restoration when required in the course of a service incident.

· Smart hands support for data center equipment as per required SLA (in specified locations)

· As directed by client Tech support will assist in troubleshooting the data center devices

· Replace defective components cards in data center equipment’s as advised by client Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites.

· Import /Export tapes to the tape libraries as advised by client tech support
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投稿ID: 7309048740

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