Project Start Date: 12th April 2021
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Project Duration: 1 Year
Language Proficiency: Engineer should be fluent in both local and English language
Site Location: Omaezaki City Main Office Shizuoka
The primary responsibility for this position is to maximize the availability of all network components. The technician is the point of contact for providing first and second-level troubleshooting for all network equipment. The technician will be responsible for Service Level Agreements (SLA) and work within them to see that there is a prompt response to the issues.
The activities for this position include:
Patching cable installation and recovery
Installing power leads
Installing, removing, or swapping equipment
Locating and or identifying network circuits and tagging the demark location
Providing escort services for Third-Party Vendors in the facility
Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting Incidents
Comply with the Company's audit requirements, Information Protection requirements, security requirements and standards detailing physical access management, and standards for Operational Excellence
Support and assist in the troubleshooting and testing network equipment and components, including:
troubleshooting and patching power cables;
Troubleshooting and patching Fiber and Copper cables
identifying a switch port location;
pinging key Devices and performing DNS lookups
troubleshooting, installing, and where necessary removing equipment and/or components
perform visual checks for hardware failure lights or console error messages, power status, and hardware labels and assisting with the identification and reporting of communications room environmental issues
Perform MACD (move, add, change, delete) activities for end-user business LAN and voice devices
Maintain the Inventory of the Network Devices
Update and Manage the DCIM tool
Adhere to Company’s Change Management Process, BCP, and DR Plans
Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided (e.g hurricanes, earthquakes, etc.)
Provide smart hands support for other telecommunications infrastructure such as
Coordinate with cabling contractor
WiFi and BLE systems
Microwave systems installation, maintenance, troubleshooting, and repair.
Radio systems (HF, VHF, UHF, 2-way, radar, …) installation, maintenance, troubleshooting, and repair.
VSAT installation, maintenance, troubleshooting, and repair.
Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M
lpWAN (low-power WAN) systems such as LoRaWAN
Other IIoT/OT systems
Solar panel/battery power systems installation, maintenance, troubleshooting, and repair.
Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting, and repair.
Daily/Monthly/Quarterly reports generation and Review with Client
Educational Qualifications and experience:
Have an associate or bachelor's degree (not a must)
Certifications such as CCNA, CCNP will be ideal (not a must)
Technicians should be conversant with compliance regulations, such as SOX
3 to 5 years of relevant experience in the IT industry
Experienced in racking, stacking, cabling, and decommissioning of Network Hardware devices
Experienced in Smart Hand Support for Network device maintenance.
Strong Verbal and Written communication skills
Ability to walk around a good deal of time and lift heavy devices.
Willingness to work in shifts, attend on calls and weekend work as per schedule.