募集要項
We are seeking an experienced and customer-focused Deskside Support Engineer to join our IT team in Tokyo. The ideal candidate will have a strong technical background, proven experience supporting Japanese end users, and the ability to communicate effectively in both English and Japanese. This role involves hands-on support of hardware, software, and IT services in a dynamic business environment.
Responsibilities:
Provide deskside and remote support to local and regional users, ensuring timely resolution of IT issues.
Troubleshoot hardware (laptops, desktops, mobile devices), software, network, and peripheral problems.
Install, configure, and maintain Windows and Mac OS systems, productivity software, and business applications.
Act as the primary technical contact for VIP users and critical incidents in the Tokyo office.
Collaborate with global IT teams for escalations, system rollouts, and infrastructure improvements.
Maintain and update IT documentation, asset inventory, and support procedures.
Ensure compliance with company IT policies, security guidelines, and operational standards.
Mentor junior engineers and contribute to knowledge-sharing within the team.
スキル・資格
Requirements:
2+ years of experience in a deskside or IT support role, preferably in an enterprise or multinational environment.
Hands-on experience with Windows 10/11, Office 365, Active Directory, and ITSM tools (e.g., ServiceNow).
Strong troubleshooting skills across hardware, software, and network layers.
Experience supporting Japanese users and an understanding of Japanese business culture.
English communication skills (business level, verbal and written).
Japanese language proficiency at JLPT N1 level or higher.
Customer-oriented mindset with a proactive, problem-solving attitude.
Ability to work independently and manage time effectively.
Preferred Qualifications:
IT certifications such as CompTIA A+, Microsoft M365/MD-102, or ITIL Foundation.
Experience in financial services, legal, or other regulated industries.
Mac support experience is a plus.
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