Field Service Engineer (東京都)

料金: 7,000,000-8,000,000
雇用形態種別: フルタイム

• Provide hardware break fix service and support for Servers, Storage, Networks, desktops, handheld
• devices and laptops.
• Install and configure Servers, Storage, Networks, PCs/laptops and peripherals.
• Install and setup OS and peripherals application.
• Perform installs, moves, adds and changes as required.
• Provide follow-up on problems or escalation.
• Maintain a high degree of professionalism in actions and demeanor.

Proficient and experience in enterprise system/hardware troubleshooting and problem resolution, including Desktop/Laptop break-fix. Which include multi-vendor hardware support for servers and storage device.
• Diploma or Degree in electronics or computer engineering with at least Five (5) years of computer hardware break fix service experience for Enterprise Server and Storage products, desktops and laptops.
• Extensive experience supporting and building relationships with a range of clients & strong customer support experience.
• Strong experience working as part of a team and also working individually.
• Willingness to work Overtime after hour/Sat/Sun/public holidays and 7x24 standby duty.
• Willingness and ability to work in changing shifts on a regular basis and availability to work outside of 9am-9pm window.
• Experience in hardware break fix servicing for storage devices such as DELL/EMC and NetApp is a prerequisite.
• Knowledge and experience in supporting Microsoft OS, VMware, Linux, UNIX, etc is a prerequisite.
• Familiar with Enterprise Backup application/s.
• Relevant technical certification such as MCSE, VMware, Comptia or Linux is preferred.
• Excellent analytical and client communication skills.
• Ability to achieve set calls per day target.
• Willingness to travel to client locations every day, with in assigned city and outside the assigned city is a must.
• Depending on assigned location of work a private vehicle and a valid driving license is a prerequisite.
• Typically, this is required in locations like non-metro areas where access to local train/bus network is not available.
• Ability to communicate (Read/Write) in English & Japanese preferred.
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投稿ID: 6980283966


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