Ricoh’s Tokyo offices provide Level 1–2 IT support for business customers, addressing hardware, software, and network issues while documenting cases and ensuring excellent customer service.
Key Responsibilities
Deliver both desk-side and remote support for Windows, Mac, printers, and networking systems.
Efficiently diagnose and resolve technical problems, in both scheduled and ad hoc contexts.
Communicate with customers via multiple channels and maintain thorough case documentation.
Support Microsoft 365 users and manage IT equipment setup and replacement.
Handle onsite assignments as required by specific projects or client needs.
Candidate Requirements
Previous IT support or helpdesk experience is required.
Must have strong troubleshooting skills for operating systems (Windows/Mac), printers, and network issues.
Expected to be proficient with Microsoft 365, and demonstrate good communication and customer service skills.
Basic networking knowledge and certificates such as CompTIA A+, ITIL, or Cisco/Meraki are advantageous.
Roles often require fluency in both English and Japanese.
Employment Details
Positions are full-time (contract or permanent), generally Monday–Friday.
Ricoh emphasizes a learning-focused, diverse, and growth-oriented workplace.